aivite is a WhatsApp studio for Indian D2C brands. We build the COD verification, cart recovery, and post-purchase stack that recovers the revenue you're losing right now — in your brand voice, on your Cloud API, owned by you. Not another ₹3,200/month SaaS dashboard.
₹35,000 one-time build · 7–10 days to live · You own the code, templates, and Cloud API account
Three leaks every Indian D2C brand has. None of them are about acquisition. All of them happen after someone chose your brand. WhatsApp is where they live, and it's where the fix is.
Cash on delivery accounts for 55-65% of Indian online orders. When 25-40% of those orders RTO, you're shipping at a ~₹200-300 loss per failed delivery. Most brands don't even calculate it. The leak doesn't have a line item in the P&L.
A brand doing 800 COD orders/month with 28% RTO loses ~₹50-65K/month. Annualised: ~₹6-8 lakh.
Indian D2C cart abandonment averages ~72%, mobile peaks at 85%+. Email reminders open at 5-8% in India. WhatsApp opens at 98%. You're already paying for the traffic. The question is whether you say anything to the 7 out of 10 who left without buying.
A ₹15L/month brand recovering even 20% of abandoned carts adds ~₹2.5-3L/month in revenue from existing traffic.
Order placed → order confirmation email → silence until the courier WhatsApps tracking that doesn't match your brand at all. The highest-trust window of your customer relationship gets handed to a logistics aggregator. No upsell. No replenishment nudge. No review request that converts.
Repeat purchase rates compound. A 5% retention lift translates to a 25-95% profit lift on a D2C P&L.
A productized WhatsApp build for D2C brands on Shopify, WooCommerce, or custom. Fixed scope, fixed price, fixed timeline. After 7-10 days you have a live system that handles the five revenue-critical moments of every Indian D2C order.
Order placed → WhatsApp message with Confirm / Cancel buttons within 5 minutes. Unconfirmed orders auto-cancel or move to a manual-review queue. Cancellations cost ₹0. RTOs cost ₹200-300. The math is the whole pitch.
For every confirmed COD order, a follow-up WhatsApp with a UPI link and a small instant discount (₹30-50). 8-12% of customers switch to prepaid. Each switch eliminates RTO risk on that order entirely, and you've already accounted for the discount in the unit economics.
A three-message WhatsApp sequence triggered at 1 hour, 24 hours, and 48 hours after abandonment. Message 1 is a soft nudge with product image and cart link. Message 2 handles common objections (sizing, shipping). Message 3 brings urgency. Recovers 15-25% of carts on average.
Order confirmed → shipped → out-for-delivery → delivered → review request. All on WhatsApp, all branded as you, all the same identity your customer fell in love with on Instagram. No more logistics-aggregator UI bleeding into your customer relationship.
Orders with incomplete addresses, mismatched pincodes, or known fraud patterns get flagged for human review before shipping. Address verification message sent via WhatsApp for borderline cases. The riskiest orders never become RTOs because they never ship.
The Cloud API account is yours. The WhatsApp Business number is yours. The templates we get approved are yours. The integration code we write sits in your repo or ours, at your choice. Cancel the studio retainer and the system keeps running. Try cancelling AiSensy and see what happens.
SaaS apps are great when the workflow they offer is exactly what you need. The studio path is the right call when you want the workflow shaped to your brand and team, not the other way around.
| What you get | SaaS path (HillTeck / GoKwik / Verify COD) | Studio path (aivite) |
|---|---|---|
| Time to live | 1–3 days (self-onboard) | 7–10 days (built for you) |
| Year 1 cost (≈800 orders/mo) | ~₹30K-1.2L depending on usage tier | ~₹53K (₹35K build + ₹1,500/mo × 12) |
| Year 2-3 cost | ~₹30K-1.2L/year recurring | ~₹18K/year (retainer only, cancellable) |
| WhatsApp templates branded as you | Their template library + light customisation | Designed from scratch in your brand voice |
| Custom workflow (e.g. multi-store routing) | Marketplace plugins only | Built to your exact spec |
| Integration with your CRM/ERP/internal tools | ~30 prebuilt marketplace integrations | Whatever you actually use |
| What you own at the end | A subscription | A product |
Meta's per-message rates pass through at cost on both paths. SaaS may be cheaper in month one. The studio path is cheaper in year two, and the asset transfers if you ever switch providers.
30 minutes. You share your Shopify dashboard, current RTO and cart numbers, and the brand voice. We share what we'd build and what we wouldn't.
Written scope of work, fixed price, fixed timeline. 50% deposit on kickoff. If you decide not to proceed before kickoff, deposit is refunded.
Meta Business Account setup or migration. Templates designed and submitted for Meta approval. Shopify/WooCommerce webhooks wired. Flows tested end-to-end.
Final 50% on delivery. Live system on your Cloud API account. Documentation, dashboards, and a 30-minute training call. Two weeks of free post-launch revisions.
₹1,500/month for template updates, small changes, new flows, and Meta policy compliance. Cancel any time, the build keeps running.
Meta's per-message rates (~₹0.86 marketing, ~₹0.115 utility) pass through at cost. No platform markup, ever. See our honest WhatsApp API pricing breakdown for full Meta rates.
If your need is exactly the workflow they ship, you should. Their pricing is fair. The studio path is for brands that (a) want the templates to feel like their brand instead of a SaaS default, (b) need integrations to tools the SaaS marketplaces don't have, (c) are optimising for Year 2+ economics where ₹18K/year retainer beats ₹30K-1.2L/year subscription, or (d) want to own the asset, not rent the service. None of those is a knock against AiSensy or HillTeck. They're just different shapes.
Nothing. It's registered to your business, on your Meta Business Manager, with your phone number. We're listed as a developer/admin with whatever access you grant us. Remove our access and the system keeps running on the templates and code we built for you. That's what "owned" actually means.
Direct. Shopify webhooks fire on order placed, cart abandonment, fulfilment events, and refund triggers. We wire them straight to your Cloud API. No third-party connector tax, no rate-limited middleware. WooCommerce works the same way via webhooks. For custom stacks (Magento, Salla, internal carts), we build the connector during the engagement.
For utility templates (COD verification, order updates, shipping notifications), approval typically takes a few hours to a day. For marketing templates (cart recovery, promotional broadcasts), the timeline is 1-3 days and the rejection rate is higher. We write templates to Meta's current policy and have ~95% first-submission approval. If something gets rejected, we resubmit at no extra cost.
Honest answer: for a 1-3 person support team, we can wire WhatsApp into your existing CRM (Zoho, HubSpot, Freshdesk) for replies, or set up a simple shared inbox. For a 5+ person support team that needs a polished multi-agent inbox as the main interface, AiSensy or HillTeck's inbox is a fair add-on alongside our automation build. We'd rather tell you that upfront than oversell.
For a brand doing 800 COD orders/month at 28% RTO and 70% cart abandonment, a representative recovery: ~₹40K/month from RTO reduction, ~₹50K/month from cart recovery, ~₹25K/month from COD-to-prepaid switches. The ₹35K build pays back in about 3-4 weeks. From there it's gross margin. Your numbers will vary — we run the math on your actual order data in the discovery call so you see it before you sign.
Book a 30-minute discovery call. We'll look at your Shopify dashboard, calculate your actual RTO and cart cost, and tell you if the build pays back fast enough to make sense. Free, no obligation. If we're not the right fit, we'll tell you who is.
Book a discovery call →Or message us on WhatsApp: +91 99580 78863